Terms of Service

You must be at least 18 years old and able to form a binding contract. If you create an account on behalf of an organisation, you confirm you are authorised to bind that organisation to these Terms, and “you” refers to that organisation.

DataRidge is a single multi-tenant platform whose modules (projects, HR, payroll, finance/invoicing, field service, and the separate Estates ledger area) are activated by your subscription. We may add, change, or remove features over time. Some capabilities are on our roadmap and are not guaranteed to ship — including statutory fiscalisation (e.g. ZIMRA) and third-party accounting integrations — and must not be relied upon until made available to your account.

You are responsible for your account credentials and for all activity under your account. You must keep credentials confidential and notify us promptly of any unauthorised use. Within an organisation, administrators control user access and permissions; you are responsible for managing those grants appropriately.

• Paid plans are billed in advance on a monthly or yearly cycle and renew automatically until cancelled.
• Prices are shown on our pricing page in the stated currency and are exclusive of any applicable taxes or levies, which are your responsibility unless we state otherwise.
• Optional storage add-on packs are billed alongside your plan; quantity changes take effect at your next billing cycle.
• Upgrades take effect immediately; downgrades take effect at the next renewal. You authorise us and our payment processors to charge your selected payment method for all fees due.
• Except where required by law, fees are non-refundable and we do not provide refunds or credits for partial periods or unused features.

Payments are processed by third-party providers (for example Stripe, and where offered regional rails such as DPO Pay or Paynow). We do not store full card details. Your use of a processor is subject to its own terms, and you authorise us to share the information necessary to complete your transaction. We are not liable for processor outages or decisions.

Where a free trial is offered, it converts to a paid subscription unless cancelled before it ends. You may cancel at any time from your billing settings; cancellation stops future renewals and your access continues until the end of the current paid period. We may apply a short grace period to lapsed accounts before access is restricted.

You agree not to:

• use the Service unlawfully, or to store or transmit unlawful, infringing, or harmful content;
• attempt to access another tenant’s data, probe or breach security, or circumvent usage limits;
• reverse engineer, copy, resell, or create a competing service from the platform;
• upload malware, or use the Service in a way that impairs it for others.

As between you and us, you own the data and content you and your users submit (“Customer Data”), including data about your own employees, clients, and finances. You grant us a limited licence to host and process Customer Data solely to provide and support the Service. You are responsible for the accuracy and lawfulness of Customer Data and for having any consents needed to provide it to us. Our handling of personal data is described in our Privacy Policy.

DataRidge provides tools that compute figures such as statutory payroll deductions (for example PAYE, NSSA, NEC) and financial summaries using rates and rules we believe to be current. These outputs are aids to assist you and are not tax, legal, accounting, or compliance advice. You remain solely responsible for verifying figures and for your statutory filings and obligations. Currency conversions and exchange rates shown are indicative.

The platform, its software, design, and trademarks are owned by DataRidge and our licensors. We grant you a non-exclusive, non-transferable right to use the Service during your subscription. We may use aggregated, de-identified usage data to operate and improve the Service.

We aim to keep the Service available but do not guarantee uninterrupted access and may perform maintenance. Unless a separate written service-level agreement applies, the Service is provided without a committed uptime guarantee, and support is provided on a reasonable-efforts basis.

The Service may interoperate with third-party services you choose to connect (for example accounting platforms, payment rails, or email delivery). We are not responsible for those services, and your use of them is governed by their terms.

Except as expressly stated and to the maximum extent permitted by law, the Service is provided “as is” and “as available” without warranties of any kind, including fitness for a particular purpose, merchantability, and non-infringement. We do not warrant that the Service will be error-free or meet every requirement.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our total aggregate liability arising out of or relating to the Service will not exceed the fees you paid to us for the Service in the [twelve (12)] months preceding the event giving rise to the claim. Nothing limits liability that cannot be limited by law.

You will indemnify and hold us harmless from claims arising out of your Customer Data, your use of the Service in breach of these Terms, or your violation of law or third-party rights.

We may suspend or terminate access for non-payment, breach of these Terms, or risk to the Service or others. You may stop using the Service and cancel at any time. On termination, your right to use the Service ends; we will make Customer Data available for export for a reasonable period (typically [30] days) after which it may be deleted in the ordinary course, subject to legal retention requirements.

We may update these Terms. For material changes we will give reasonable notice (for example by email or in-app). Your continued use after changes take effect constitutes acceptance. If you do not agree, you should stop using the Service and may cancel.

These Terms are governed by the laws of [Zimbabwe / operating jurisdiction], without regard to conflict-of-law rules. The courts of [city, jurisdiction] have exclusive jurisdiction, except that either party may seek injunctive relief where available. [Insert any agreed arbitration clause here if applicable.]

These Terms, together with the Privacy Policy and any order or plan you select, are the entire agreement between you and us regarding the Service. If any provision is unenforceable, the rest remains in effect. We may assign these Terms in connection with a merger or sale; you may not assign without our consent. Our failure to enforce a provision is not a waiver.

Questions about these Terms? Contact us at [legal@dataridge.io].